Política de privacidade

Personal Data Controller

This Privacy Policy sets out the terms and conditions under which COSTA NOVA, a brand belonging to GRESTEL - Produtos Cerâmicos S.A., with registered office at Zona Industrial de Vagos, Lote 78, 3840-385 Vagos, Portugal, with tax identification number 504266098, processes the personal data that the user provides in connection with the use of the website www.costanova.com (hereinafter, "site").

The user of the site should note that, before using the site's services or features, they should read this Privacy Policy.

GRESTEL (COSTA NOVA) recognises the importance of protecting the personal data that the user provides. In this regard, it has developed a set of security actions aimed at protection and processing in accordance with the General Data Protection Regulation.

The user of the site www.costanova.com, by registering or making an online purchase, expressly authorises the processing of personal data, in accordance with the terms and for the purposes set out in this Privacy Policy. The processing of personal data is carried out in strict compliance with personal data protection legislation, all in accordance with the provisions of the General Data Protection Regulation (EU) 2016/679 and/or any legislation that regulates, complements or replaces such legislation.

Personal data provided on the site

By means of this document, the user warrants that the personal data provided on the site is true and accurate. If the user provides us with personal data of third parties, the user shall be responsible for providing it and for obtaining the corresponding consent regarding the collection in question for the purposes indicated in this Privacy Policy. Personal data relating to minors under 18 years of age shall not be considered.

Under no circumstances will information be requested about philosophical or political convictions, party or trade union affiliation, religious beliefs, private life and racial or ethnic origin, as well as private data relating to health and sexual life, including genetic data.

The user has the right to the protection of their personal data through the exercise of the rights of access, rectification, opposition, limitation, deletion, complaint and portability legally provided for. If the user wishes to exercise the aforementioned rights granted by the GDPR, they must send an email to costanovaeu@costanova.com.

Personal Data Controller

GRESTEL (COSTA NOVA), as personal data controller, determines the purposes and means by which your personal data is processed, including all security measures. It also guarantees that the data collected is processed in Portugal, in accordance with good practices and the legislation in force.

Data collected

The personal data collected is processed by GRESTEL (COSTA NOVA) only for purposes related to the use of the site, its services and the purchase of products, more specifically for:

The personal data that the user provides in customer registration is used to identify them as a user of the site and to give them access to the functionalities, products and services available at the time of registration as a user; Preparation, performance and execution of the sales contract relating to the products purchased or any other contract entered into with us through the site; Personalisation of services through processing of preferences expressed by the user, as well as for sending newsletters, by email or any equivalent form of electronic communication, regarding products or services, site features and contracts in force; Responding to and processing user requests through customer service channels, as well as obtaining information about the quality of the service provided.

Non-disclosure of personal data

Your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. The user's personal data will only be communicated to third parties when it is necessary to process an order, namely for:

Provision of electronic payment services using credit/debit cards; Processing product sales; Sending products to the address indicated by the customer; Receiving payment for the purchase of products; Processing customer product returns.

Security measures

GRESTEL (COSTA NOVA) adopts IT security measures to protect data security in transmission.

We use cookies

GRESTEL (COSTA NOVA) uses COOKIES, which are automatic data collection systems, in the form of devices that are transmitted to the hard disk of the Internet user. They are used to optimise the services offered on the site according to the needs and preferences of the user and so that the preparation of web information is personalised. Cookies do not contain intelligible information, but they allow the linking of the Internet user to personal information. Only GRESTEL (COSTA NOVA) has access to the information collected by cookies.

The acceptance of the use of cookies is necessary to take advantage of the resources and services offered through the site www.costanova.com, including the purchase of products.

Confidentiality

GRESTEL (COSTA NOVA) undertakes to respect the confidentiality of the user's personal data and to guarantee the exercise of the respective rights. The user may exercise the rights of access, rectification, opposition, limitation, deletion, complaint and portability by sending an email to costanovaeu@costanova.com indicating their purpose.

Klarna

To offer Klarna's payment methods, at the time of payment, we may transmit to Klarna during the purchase process your personal data included in the contact form and the order details, so that Klarna can assess whether the user meets the requirements to access its payment methods and to adapt such payment methods to your profile.

Your personal data is processed in accordance with the provisions of Klarna's privacy policy.

Intellectual property

All contents (images, texts, videos, documents, company names and logos) presented on the site www.costanova.com are the exclusive property of GRESTEL (COSTA NOVA) and, as such, strictly reserved and protected by copyright and intellectual property rights, in relation to third parties.

Any use or reproduction, total or partial, of the site and/or its contents without the prior written consent of GRESTEL (COSTA NOVA) is expressly prohibited.